Contact

I offer a safe, non-judgmental space to help you navigate life’s challenges. Please use the details below to contact me. You are welcome to enquire about any questions, concerns, or referrals.

Hours and Availability
Monday to Friday: 08:00 – 17:00
Saturdays: By appointment only
Sundays & Public Holidays: Closed


Response Time Expectations
Your inquiry is important to me. I aim to respond to all messages within 2–3 business days. If you have not heard from me within this timeframe, please feel free to send a follow-up email.


Availability Status
I am currently accepting new clients for online sessions.

Address
This counselling practice operates solely online. Please click the service button to understand more about online counselling.

Financial & Insurance Information

As a Registered Counsellor, my services are billable to most South African medical aids at standard medical aid rates.
• Private Pay: Per session (payable via EFT or card).
• Medical Aid: I can submit claims on your behalf, provided your plan covers counselling (PRC). Please verify your specific benefits with your provider beforehand.

Next Steps & Expectations

1. Initial Inquiry: Once you submit the form below or use the email or phone number provided, we can set a time for a quick conversation.
2. Brief Discovery: I may reach out for a brief, 10-minute introductory call to ensure my scope of practice aligns with your needs.
3. Forms: If we are a good fit, I will send you a consent form and information form
4. Link: Only once you have given consent, online counselling can commence. You will receive a secure link via email and a code to ensure privacy in our session.

Disclaimer:
Jenny Claire Counselling provides supportive, short-term, and psychoeducational counselling services within the scope of a Registered Counsellor, as regulated by the Health Professions Council of South Africa. Information on this website is for general purposes only and does not constitute medical or psychological diagnosis, treatment, or advice. Use of this website or contact via electronic means does not establish a counselling relationship.

This practice does not offer emergency or crisis services. If you are in immediate danger or require urgent support, please contact your nearest emergency service or dial 112 in South Africa.

Privacy:

Your personal information is handled in accordance with the Protection of Personal Information Act (POPIA). By using this website or submitting your details, you consent to the collection and processing of your information for counselling and administrative purposes. Please refer to the full Privacy Policy for more information.