Services

Welcome to my service page. Please feel free to explore the services I have to offer, how counselling works, and how online counselling can be effective. Please do not hesitate to contact me at the number or email provided with any questions or concerns.

Online Counselling Services

Professional, confidential counselling for individuals and couples, provided by a Registered Counsellor under the Health Professions Council of South Africa (HPCSA),

Why Online Counselling?

Online counselling offers a flexible, accessible way to receive professional mental health support. Sessions are conducted in a confidential and structured manner, similar to in-person counselling. This format may be beneficial for individuals with busy or demanding schedules, those who travel frequently, or those who prefer the convenience of attending sessions from a familiar and comfortable environment.

All that is required is a stable internet connection, a device with a camera and microphone, and a suitable private space. This format makes counselling more easily integrated into daily life, while reducing common barriers such as travel, time constraints, and accessibility.

Online session with a Registered Counsellor in South Africa helping a male client process complex thoughts via a smartphone video call.

Pricing

Individual Counselling

R750 | 50 Minutes

Individual counselling provides a safe and confidential space in which personal challenges, thoughts, and emotions can be explored.

Sessions are structured to support emotional regulation, self-awareness, and the development of practical coping strategies.

Couples Counselling

R850 | 60 Minutes


Couples counselling provides a structured and supportive environment where relationship dynamics can be explored.

Sessions focus on communication, emotional understanding, and the development of healthier patterns of interaction.

Session Format

Counselling sessions are conducted online via a secure video platform such as Microsoft Teams.

A secure session link is provided before each appointment, allowing sessions to be attended from a private, convenient environment.

First-time clients must complete consent and intake documentation before the initial session. These forms outline confidentiality, the counselling process, and relevant background information. These will be emailed or WhatsApped to you once you have made an appointment.

Online session with a Registered Counsellor in South Africa helping a client untangle complex thoughts and emotions via video call. This image enables to portray the different services and online platforms Jenny Claire Counselling has to offer.

Payment

Sessions may be claimed from medical aid depending on your available benefits with your health scheme, including providers such as Discovery Health Medical Scheme and others. I am able to submit claims to medical aid on your behalf, or clients may choose to pay privately and submit the invoice themselves for possible reimbursement.

Clients are responsible for all payments related to counselling sessions and for ensuring that their medical aid details and benefits are up to date. Reimbursement from medical aid will depend on your specific plan and available benefits.

Cancellation Policy

Please provide a 24-hour notice if you need to cancel or reschedule a session. Late cancellations may be charged.

FAQs

Frequently Asked Questions

What is the difference between a Registered Counsellor and a Psychologist?

A Registered Counsellor (RC) focuses on primary mental health intervention, prevention, and health promotion. We work with individuals facing “life challenges” like stress, grief, and relationship issues to improve their daily functioning. Psychologists typically handle more complex, long-term clinical diagnoses.

Is online counselling as effective as in-person sessions?

Yes, online counselling research suggests it is for many concerns, such as managing burnout or navigating grief. Online counselling is just as effective as sitting in a room together. It offers the added benefits of being in your own comfortable space and removing the stress of a commute.

How do I know if I need a counsellor?

There is no “problem too small” for support. If you feel overwhelmed, stuck in a “downward spiral,” or simply want to understand your boundaries better, a counsellor can provide a safe, non-judgmental space to process those feelings before they become unmanageable

What can I expect during our first session?

Our first meeting is an “intake session.” We will discuss what brings you to counselling, your goals for our time together, and any questions you have about the process. It’s a gentle way to see if we are a good fit for one another.

How many sessions will I need?

Every journey is unique. Some individuals find clarity in 4 to 6 online sessions, while others prefer ongoing support over several months. We will regularly check in to ensure the pace and frequency of our sessions meet your needs.

Get in Touch

Taking the first step can feel difficult — you’re welcome to reach out for a session or a brief call.

Confidentiality Note: Your privacy is a priority. All information submitted here is handled in strict accordance with HPCSA ethical guidelines and POPIA regulations. Please avoid sharing sensitive clinical details in this initial form.


Disclaimer:
Jenny Claire Counselling provides supportive, short-term, and psychoeducational counselling services within the scope of a Registered Counsellor, as regulated by the Health Professions Council of South Africa. Information on this website is for general purposes only and does not constitute medical or psychological diagnosis, treatment, or advice. Use of this website or contact via electronic means does not establish a counselling relationship.

This practice does not offer emergency or crisis services. If you are in immediate danger or require urgent support, please contact your nearest emergency service or dial 112 in South Africa.

Privacy:
Your personal information is handled in accordance with the Protection of Personal Information Act (POPIA). By using this website or submitting your details, you consent to the collection and processing of your information for counselling and administrative purposes. Please refer to the full Privacy Policy for more information.